Shipping & Returns Policy
- We provide free shipping all over India. We cannot be held accountable for unforeseeable weather conditions that delay the delivery time.
- The estimated time taken by us to fulfill your order is a minimum of 2 business days to a maximum of 7 business days excluding any operational delay and all the customized products.
- Shipping of customized products will take 1 to 2 business weeks as we need to process and manufacture the order as per your design.
- We ship all our International orders via DHL. All orders are applicable for free international shipping.
- We cannot be held accountable for unforeseeable weather conditions that delay delivery time.
- All our orders are shipped from India.
- Any import duties and taxes are charged when the parcel reaches the destination country, must be paid by the recipient.
- We cannot estimate the value of duties and have no control over these charges as customs policies vary from country to country.
- If you have questions related to customs charges please contact your local customs office.
- For all domestic orders (with India) taxes and duties have already been included in the product price.
- Before we can dispatch your purchases, we may need to confirm your details with your card issuer.
- We will do our best to keep delays to a minimum We are unable to redirect orders once items have been dispatched.
- We will send you a tracking number of your order along with a link where you can check the status of your order once it has been dispatched by us.
DOMESTIC – RETURNS
It is our earnest effort to deliver the best quality products.
We offer an exchange on your order for a fee of 250 rupees if the exchange is made within a week of receiving the order.
Note: This policy doesn't apply to our personalised jewellery
- Your Orders can be canceled if the same has not yet been processed from our end.
- A full refund will be initiated upon the cancellation of the order
Personalized pieces that are cut to order: this includes any initial, name or year necklaces, rings, earrings, bracelets and anklets.
On Sale items that show ‘compare at’ prices which can be found on the SALE page are considered final sale and will not be accepted for returns or exchanges.
Special Discount Codes which show “NO RETURNS & NO EXCHANGES” in promotion material & throughout our site at time of purchase. Your packing slip will also be stamped “ALL SALES ARE FINAL- No Returns No Exchanges”.
Unfortunately, our system cannot create international return labels, therefore the customer is responsible for the return shipping cost. Please ship all returns to the address below, we do not accept exchanges for any international orders, However, we will refund the full amount of the order once the product reaches us and is examined.
Please ship to:
Aavkar bungalow ambli bopal road, Santosha Park. Next to Heera Rupa hall.
Once we receive the product we will initiate a refund.
We are not responsible for international returns that are lost in transit on the way to our facilities. Please allow 5-7 business days for your return to process from the date we receive it.